The Identities research project explores user experiences of identity technology, brought to you by Caribou Digital, Omidyar Network and the International Institute of Information Technology, Bangalore (IIITB). The need for user-centered research in “digital identity” arose out of concerns around top-down identity systems and lack of insights on how these are being understood and used, particularly amongst lower income populations.
For our user research, our choice of states was determined by both policy and practical considerations. We started our research in Bengaluru and rural Karnataka as our research team is familiar with the area and have the language skills. However, Bengaluru is also a prime site for research, as the second fastest growing metropolis in India, and highest number of educated immigrants.
