We dove directly into a research sprint, using near-live data from the Caribou Data platform and MSC’s extensive contacts within agent networks to attempt a seven day research process to understand what’s going on within these agent networks. We drew quant data from over 1,000 users in a demographically representative panel to see what real cash flows were over time, and we spoke to 20 agents, one superagent and five bank agent supervisors with a simple structured questionnaire to get a sense of the experiential issues of being on the frontline of money distribution

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